Effective Date: 20-06-2024
1. Refund Policy Overview
Thank you for shopping at DesiDesign by Custom Arts. Please read this policy carefully. This is the Refund Policy for digital downloads purchased directly from our website, https://desidesign.in.
2. Non-Refundable Products
All digital downloads purchased from DesiDesign by Custom Arts are non-refundable. Once a digital download has been purchased and downloaded, it is deemed “used” and cannot be returned for a refund. This policy applies to all digital products, including but not limited to:
- Graphic design templates
- Digital artworks
- Software applications
- E-books and guides
- Music and audio files
- Any other downloadable digital content
3. Exchanges
We do not offer exchanges or swaps for other products or services for any digital downloads purchased from our website.
4. Exceptional Circumstances
Refunds may only be issued in exceptional circumstances, such as:
- If there was a duplicate purchase made in error and the duplicate purchase is not used or downloaded.
- If there are technical issues preventing access to the purchased digital download that cannot be resolved within a reasonable time frame.
Requests for refunds under exceptional circumstances must be submitted within 7 days of the purchase date and must include a detailed explanation of the issue. Once the refund request is approved, the refunded amount would be processed and credited to the original mode of payment within 7-12 business days.
5. Contact Us
If you have any questions about our Refund Policy or if you would like to request a refund under exceptional circumstances, please contact us:
- By visiting this page on our website: https://desidesign.in/contact-us/
- By email: support@customarts.in
6. Policy Changes
DesiDesign by Custom Arts reserves the right to modify this Refund Policy at any time. Any changes or updates will be effective immediately upon posting to this page. It is your responsibility to review this Refund Policy periodically for changes.